The entire robotic process has increased exponentially with
each passing year, with only a few businesses plying for increased customer
service through true human interaction.
I like the mechanical tones and the clipped speech as the phone call is
routed from one department to another allowing me to repeat the same
information over and over again, making sure I understand why I called, they
are so considerate in that way.
As I was dreaming, with phone cradled between neck and
shoulder, I was envisioning an alternate universe, a dream land for sure, where
every phone call was promptly answered by a helpful human voice, a place where
not only was I being helped with compassion but the helper had the authority to
make decisions instead of practicing the verbal responses so common these days,
“sorry, that’s not our policy… or sorry I’m not authorized to assist you in
that manner…”
This other universe has to exist somewhere; I even took the
time to research multiple universes with the delusion that somewhere, in some
alternate rift of time and place there existed a perfect harmony between caller
and callee (yes it’s a real word). To my
surprise there is a theory on the books called the theory of the multiverses
postulating an infinite number of dimensions that embrace every possible
outcome imaginable, which by the way would include unadulterated synchronization
between caller and callee, where every call would end in total tranquility and satisfaction.
Expansive multiverse theory has to include exact tonality of
all things, shades of color, blades of grass, the variety of grains of sand and
all their variations in size, position, color and effect with the understanding
that with each molecule present and the possibility of an altered state in its infinitum,
including every scenario, no matter how obscure or outlandish must exist.
Erwin Schrodinger theorized that thoughts could provide insight
into the multiverse with his now famous cat experiment (they were never ever
tried as far as I know; this is good news for cat lovers). The essence of the experiment in very
simplistic terms created the scenario that presents a cat that might be alive
or dead, depending on an earlier random event.
Schrödinger's famous thought experiment poses the question, when does a
quantum system stop existing as a superposition of states and become one or the
other? In other words depending on the random
event the cat could be viewed as alive or dead or both, giving some credence to
the idea of a multiverse containing every possible outcome to any random or practiced
action, including the perfect call to callee world.
The problem is I’m not living in a theoretical world and I still
have to deal with the automated, non-responsive, techno voice, shuttling me
from one department to another. I think
the reality we have here is the reality and there are no other realities to
contend with nor hope for, so were stuck with the computer generated phone
calls, the impersonal customer service robots and the real human jerks that
fall back on predetermined protocols that provide little or no service or help, Were basically screwed.
I would like to delve deeper into the multiverse theories
and share why I do not believe but I need to make another call, the power
company just sent me a final notice and I doubt very much if I can convince the
interactive personal response bot that I paid the bill in another time and
place….
My blood pressure just rose a few notches by reading this. Those of us who actually remember the days of human customer service have great difficulty dealing with having to listen to a minimum of 6 choices in order to get to 6 more -- none of which address the reason we've called!
ReplyDeleteIt was not my intention to cause you vascular distress, but I agree that our mental health and possibly our physical well being is effected by the attempts to lower costs at the expense of old fashioned customer service.
ReplyDeleteThanks for reading, i appreciate the comments
Nice blog post. What it seems to me you are talking about is fundamentally the "path integral formulation" of quantum mechanics. In order to arrive at the probability of an event happening you must consider the contributions of all possible events ...
ReplyDeleteThe problem as I see it is not in the stated or expected outcome but within multi-dementional paradox of unlimited possibilities, even those that are improbable and impossible leaving no other conclusion than to discount the entire theory. If every scenario must exist than the scenario of non existence must also be true nullifying the entire theory....
ReplyDeleteIt's embarrassingly obvious that I don't deserve to comment along with you Taylors....hahaha! I've missed your brains.
ReplyDeleteThere is a flaw in your logic (or in your understanding of the theory). The path integral adds up contributions from all possible scenarios weighted by a factor. The weight in front of "no event" is zero, and thus, something always happens, and we are not annihilated.
ReplyDeleteJust to point out: the path integral formulation is an alternate BUT EQUIVALENT formulation of quantum mechanics, which incidentally, is one of the most accurate theories ever developed.
The flaw in my logic may be due in part because of the faulty premise of the theory. I admit I don’t understand the depths of the multiverse theory but what ails my mind is the “no event” scenario. How can we have a non-event with no value and an equally important event with a higher score? Wouldn’t all event possibilities have an equal value and should not each event scenario be given an equal weight? If there is indeed an inequality then the randomness of those events are no longer random and the multiverse theory is then confined to the static scores of the limited minds who created them….
ReplyDelete